FAQ
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Frequent Questions
If I have a problem. How can I reach the support department?
If there are any problems with one of your services or have any other questions, please press on the Discord logo, or on the “Contact Us” button on the top of our website on the right side.
I just bought one of your services, where will it be delivered?
IPv4 Rental Services: Make a Discord account to log into our User Dashboard, the service details will be delivered in the section “Proxy Lists”.
Residential Services: Make a Discord account to log into our User Dashboard, the service details will be delivered in the section “Proxy Lists”.
Virtual Servers: The login details will be sent to you via the E-mail you used when placing your order.
How can I extend my service?
Open a support ticket, or send an Email with the request to extend your service. Further details will be communicated via the support ticket or E-mail.
What is the duration of an IPv4 Rental plan?
That is either a month (30 days) or in some specific cases a day (24 hours).
The product is out of stock, when can we expect a restock of the services?
If you want to receive notifications of planned restocks we advise you to join the support discord of Coca Proxies. In the discord server all restocks will be announced and you will always be informed when new and fresh services are available.
Where is the datacentre of the virtual server located?
The datacenter of the virtual servers are located in the Netherlands.
When will my Residential Service expire?
After 1) you used up all the data you bought or 2) if you still have data left, the service will be automatically terminated 1 year after your purchase.
What is the difference between an IPv4 Service and a Residential Service
IPv4 Services can be used for 30 days, 24/7 and have greater speeds than residential services
Residential Services are based on data and will be delivered per Gigabyte. When you used up all your Gigabytes, the service will automatically stop. Residential Services are in general slower than IPv4 services.